Salesforce Administrator

AACR operates a complex, multi-cloud Salesforce environment that serves as the operational backbone of the organization. Our platform spans Salesforce Nonprofit Cloud (NPC) for fundraising and membership, Salesforce Marketing Cloud for communications and campaign management, Salesforce Data Cloud for audience segmentation, and a sophisticated integration layer connecting Salesforce to our data warehouse, finance systems, identity management (Auth0), and event platforms.

The Salesforce Administrator, Enterprise Platforms is a senior, hands-on role responsible for the day-to-day health, stability, and continuous improvement of this environment. You will work alongside our managed services development partner and internal platform team to ensure the Salesforce ecosystem operates reliably, scales with the organization, and delivers real value to the departments that depend on it.

This role is designed for someone who has deep Salesforce/NPC experience and meaningful Marketing Cloud familiarity. This is an opportunity to own both in a mission-driven organization where your work directly supports the global fight against cancer.

Finally, this role serves as an IT advocate to the business by supporting approved projects and evangelizing the use of new technologies to solve business problems.

1. Platform Administration and Stability

• Serve as the primary internal adminsitrator of AACR's Salesforce NPC environment, managing user accounts, permission sets, security model, data quality, and system health on a daily basis
• Troubleshoot and resolve incidents and service requests from end users across all Salesforce platforms; document issues and solutions in our internal ticketing system
• Manage and maintain sandbox environments; own the release and change management process in coordination with the Technical Projects Manager and QA Engineer
• Monitor system performance, proactively identify issues, and engage managed services and internal leadership as appropriate
• Support data imports, exports, and maintenance operations using Data Loader and other tools; maintain data integrity across integrated systems
• Manage AppExchange applications and maintain the integration surface with connected systems including Snowflake, Auth0/SSO, and event platforms

2. Marketing Cloud and Data Cloud Support

• Administer and support Salesforce Marketing Cloud operations including user management, data extension maintenance, deliverability monitoring, and configuration support for the marketing team
• Serve as the internal point of contact for our Marketing Cloud and Data Cloud managed services resource, directing day-to-day work, reviewing deliverables, and escalating as needed
• Support audience segmentation and list management activities in Data Cloud in partnership with the platform team
• As familiarity with the environment grows, progressively take ownership of Marketing Cloud administration to reduce dependence on external support

3. Development and Configuration

• Perform declarative customization of objects, fields, record types, page layouts, validation rules, and Lightning flows to support business requirements
• Handle light Apex and Lightning Web Component work for straightforward customizations that do not require managed services engagement
• Review and test configuration and development work delivered by the managed services vendor; provide informed sign-off before deployment to production
• Participate in the planning and scoping of development requests; partner with the Business Analyst to ensure requirements are well-defined before work is assigned to managed services
• Support quality assurance efforts alongside the QA Engineer, with a focus on regression testing during release cycles

4. User Enablement and Training

• Provide end users with best practices, tips, and training on Salesforce usage to drive adoption and reduce repeat support requests
• Develop and maintain user-facing documentation, how-to guides, and training materials for key Salesforce workflows
• Act as an internal champion for Salesforce capabilities, helping departments understand what the platform can do for them and how to use it effectively

5. IT Administration and Collaboration

• Maintain up-to-date technical and functional documentation for the Salesforce environment, integrations, and configuration decisions
• Provide regular status updates on open issues, ongoing projects, and platform health to IT leadership
• Collaborate closely with the platform team to deliver coordinated, well-governed platform improvements
• Contribute to the broader IT professional services function, supporting departments as an internal technology partner
• Perform other duties as assigned

Job Tasks:

Performs all tasks related to the major functions and responsibilities of the position.

1. Customer Service and End User Support
2. System Administration
3. Application Development
4. IT Administration

Education Requirements:

• Associate's degree in Computer Science, Information Systems, Management of Information Systems, or a related field required; Bachelor's degree (B.A./B.S.) preferred
• Salesforce Certified Administrator required; additional certifications (Advanced Administrator, Platform App Builder, Marketing Cloud Administrator) strongly valued

Job Qualifications:

• 5+ years of experience as a Salesforce Administrator, experience with multi-object customization, integrations, data management, and user support at scale
• Demonstrated experience with Salesforce NPSP/Nonprofit Cloud, donor and membership data models, gift processing workflows, and fundraising operations
• Strong declarative configuration skills, including Lightning Flow, validation rules, approval processes, complex permission sets and sharing rules
• Working knowledge of Apex and Lightning Web Components sufficient to make targeted fixes and review vendor-developed code intelligently
• Experience with sandbox management, change sets, and release management processes
• Experience with data management tools including Data Loader; familiarity with data quality best practices
• Excellent communication skills, with the ability to translate technical concepts for non-technical users and document work clearly
• Salesforce Certified Administrator (required); Advanced Administrator or Platform App Builder strongly preferred
• Experience working with APIs (REST & SOAP), and third party integrations. Demonstrated experience managing complex web and database projects across all phases.

Core Competencies:

• Excellent written, verbal, and interpersonal communication skills.
• Effective problem solving and troubleshooting ability required.
• Ability to explain policies and procedures and establish effective working relationships required.
• Ability to organize work, prioritize tasks and meet deadlines required.
• Ability to think innovatively.
• Ability to analyze data, communicate with stakeholders, and develop recommendations for solving problems while exhibiting realistic understanding of issues.
• Ability to recommend professional best practices in information technology for non-profits and associations.
• Excellent analytical, organizational, and time management skills.
• Demonstrate accountability and sense of urgency to deliver results, meeting timelines and performance commitments.

Strongly Preferred

• Experience with Salesforce Marketing Cloud, account administration, data extensions, user management, and basic journey or campaign support
• Salesforce Marketing Cloud Administrator certification or active pursuit of it
• Experience working alongside external managed services or development vendors — directing work, reviewing deliverables, managing relationships
• Experience with agile project management philosophies, including experience with Atlassian platform
• Experience in a nonprofit, association, or mission-driven organization; familiarity with fundraising and membership operations.

Disclaimer Statement:

This jobs description indicates the general nature and level of work expected of the job incumbent. It is not designed to cover or contain a comprehensive listing of duties and responsibilities of the employees assigned to the job. Incumbents may be asked to perform other duties as required.